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Coronavirus Update

Off Limits are monitoring the coronavirus situation closely and we are following the advice and guidelines set by Public Health England, the government, ABTA, and the Foreign & Commonwealth Office.

We have now postponed all weekends, events and activities that are due to travel until further notice. Please bear with us as we contact all lead passengers in departure date order.

Please also bear with us as we have had to make the difficult decision for all staff to work from home.

We are monitoring the current Coronavirus (COVID-19) situation by the minute. This is a scary and distressing time for us all and believe us when we say you are important to us!

Whilst we endeavour to support your group as much as we can, we would like to ask something from you if possible. Please do postpone your booking, don’t cancel! Please do help us to help you, we really do want you to receive everything as you wanted, it may not happen when we would of all liked it to, but it still can happen and what a party it will be to look forward too!

Coronavirus will not keep us locked in for a lifetime. Adventures are yet to be had.

The Health and safety of all our customers is our top priority and we are taking advice from numerous sources everyday such as the UK Government and The World Health Organisation. As of Tuesday 17th March, the FCO is now advising against all but essential travel to ALL overseas destinations. For full info, please see FCO Coronavirus Travel Advice. As of Monday 23rd March, the government also put the UK into lockdown.

ABTA, or the Association of British Travel Agents, is another body we are working closely with currently. They are working tirelessly alongside our Government to help keep the Tourism industry up and running, and to protect all consumers who have booked their trip via an ABTA protected travel agent (like us!). You can read more into their Coronavirus advice for customers here.

Q. Will I get a refund for my cancelled trip?

ABTA is advising groups should be entitled to a credit note. Whilst we understand this isn’t ideal for some people, this is for the protection of your future travel and the industry. Rest assured your money is protected and will simply be used against your future trip with us.

If you would like information on how to claim via your travel insurance, we are finding that Martin Lewis’ Money Saving Expert website is full of handy advice. Please see link to the website here.

If you do need any documents for this, we are more than happy to help with those.

Q. Is there someone I can talk to discuss my options?

Due to the new UK ‘lockdown’ announcement on 23rd March. All our staff are currently working remotely. Unfortunately, this means that making / answering phone calls is extremely difficult for us at this moment in time. We are still all available on email and will answer your emails asap. Please do bear with us at this time, as we are working in departure date order and can only respond to the lead passenger.

Q. What if I am due to travel between now and 17th April?

Please be assured that we are contacting lead passengers whose travel plans are imminent to discuss the options available in departure date order.

Q. What if I am travelling after the 30-day-no-travel period?

If there is no Government advice against travel to your destination over your dates, it is fully possible that your booking may proceed as planned. Should travel restrictions be extended or changed, we will be in contact with you with the options available. We appreciate your patience and understanding at this uncertain time.

If you do have a booking that is more than 56 days away and choose to cancel, normal cancellation charges and overpayment policies outlined in your original booking confirmation will apply. Where we can, we will of course offer a credit note or postponement for your weekend, this will be on a case by case basis and is not guaranteed.

Q. Should I keep paying my balance?

If you still want to proceed with your booking as normal, then yes. If you fail to pay your balance when it is due, we will see this as a cancellation, and normal cancellation charges and overpayment policies outlined in your original booking confirmation will apply.

Q. Am I able to use my credit note for a different destination / itinerary?

Whilst we would prefer groups to keep the same travel plans as before, so that they can enjoy the booking they wanted, we can understand that things may need to change. Therefore, we are happy to look into each request on a case by case basis.

Q. When do I need to use my Credit by?

We would love for 2020 to still have some fun trips for you all, so if groups are still able to travel before the end of the year that would be great. It would also help the travel industry; activity suppliers and accommodation owners get back on their feet quicker.

However subject to any new rules or advice from ABTA, we can look into offering the credit note up to 12 months from your original departure date, when required.
We all find ourselves in this unprecedented position and our only hope is that we all come out the other side happy and healthy!

We’re so grateful for the patience and understanding that our customers have shown during this difficult time and we ask that you remain understanding as we navigate this extraordinary situation.

We also understand that this is very stressful for you all and the situation is difficult, especially when weddings that have taken years to plan are having to be rearranged.

We will get through this if we all work together, and we still can create things to look forward to.

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